We accept return requests within 30 calendar days of delivery. To qualify, the item must be unused, kept in its original packaging, and the return must be related to a quality issue or a mistake on our end.
Please contact us before sending anything back. Email info@twentyonepilotsgift.com and we will give you return instructions. This step helps us track your return and process it without delays.
Return shipping is free. We do not charge a restocking fee.
Return address:
5138 W Woodsmere Lane, Herriman, UT 84096, United States
After we receive your return, we normally process the refund within 1–2 business days. Once the refund is processed, it may take 7–10 business days for the amount to show up on your original payment method. The exact timing depends on your bank or payment provider.
If your item arrives damaged or you receive the wrong product, please contact us within 30 calendar days of delivery. Include your order number and, if possible, a photo of the issue. We will review it and let you know what to do next.